Benefits
Discover how Blackthorn Messaging (formerly Textey) can help you leverage text messages as an impactful communication channel with clients, communities, and customers.
Direct SMSÂ
Bridge the communication gap.
With mobile open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn Messaging has the power to revitalize your engagement strategy. Whether targeted direct communication or bulk messaging, your team can create templates with merge fields and use them to send personalized messages to multiple recipients simultaneously, whether they are all members of a Campaign or multiple recipients in a list view.
Conversation Management
You’ve got history – conversation history.
With Blackthorn Messaging, all inbound and outbound text message communications are stored directly within Salesforce, making the engagement data reportable and trackable. When a text is received, a new conversation is automatically created, allowing the conversation status to be updated in real-time. Keep tabs on all historical conversations by accessing transcripts in the Conversation History and even filter by phone number, status, ownership, and more.
Automated Communications
Process makes perfect.
Blackthorn Messaging allows you to fully automate communications with customers and prospects by leveraging the power of Flows in Salesforce. Build on the current processes you have in place by inserting automated or manual messages into existing business processes to ensure open and clear communication with your customers. Align automated communications with significant customer interactions like event registration, transactions, and more, to effectively boost targeted customer engagement efforts. Â
