Send personalized messages at scale with just a few clicks
Send a text message to all the members of a standard Campaign, or select recipients from a list view.
Create templates with merge fields, and use them to send personalized messages to multiple recipients at once.
Bulk SMS can be setup for additional objects such as Opportunities, Accounts, Person Accounts, and custom objects.
Reporting and analytics to understand performance
Custom objects are used to store your message and conversation data. This gives you the power and flexibility to create reports and dashboards directly in Salesforce, allowing you to analyze your text messages alongside all of your other CRM data.
All of these and more...
Know when someone opens a link that you've texted to them. With this feature you can send URLs and have them shortened into trackable links.
Create templates for any object and utilize merge tags to dynamically pull in data from a record. Save time and effort by not having to type the same message repeatedly.
Two way image messaging (MMS) is supported. Send an image to your customer, or have them text an image to you and view it directly in Salesforce.
Give every user their own personal text-enabled phone number, or create geographical or departmental phone numbers that are shared by groups of users.
Handles the compliant opt-out keywords to ensure that you don't send a text to someone that has opted out of your company's text messaging.
When someone calls your text-enabled phone number you can determine where to route that inbound phone call so that you don't miss a customer or prospect when they decide to call.